Manufacturers and suppliers of hair transplant surgical instruments

Hair Transplant Instruments Conditions of use and contracting


Welcome to the hair transplant conditions of use and contracting page.

Registering when purchasing at is free. The client will have access to their personal data through a password and may change the data at any time. The client is not obliged to register and can unsubscribe at any time. The information we receive when a registration is made is completely confidential and only BJAO INSTRUMENTS, S.L. will have access to the data.

We inform you that the exposed photographs can in some cases be understood as a guideline since in many cases improvements can be implemented that do not affect the operation (use of the products. It may also happen that some packaging or color is different from the one exposed as a sample in the web article page.


You can check the shipping costs by adding the products to the shopping cart and filling in the fields with the shipping address.

The price of shipping depends on the volume of the products, the weight and the shipping area.

Product prices do not include installation or assembly.

BJAO INSTRUMENTS S.L. is not responsible for customs withholdings. In the event that the client refuses to pay the corresponding import taxes, the merchandise will be retained at their respective customs. Returns due to non-removal of the merchandise at customs by the customer will not be accepted.

IMPORTANT: In the event that it is verified at the time of delivery by the carrier, lack of conformity or that the merchandise is visibly damaged, you must state this fact on the delivery note of the carrier and inform BJAO INSTRUMENTS S.L. immediately or within 24 hours of receipt of the goods by contacting us through our email or our customer service number +34 722 29 87 20. In any case, you must always verify that the merchandise has been delivered in perfect condition and it is recommended to always put on the delivery note of the carrier “CONFORMED UNLESS EXAMINED” to be able to claim later, since otherwise the receipt of the product is accepted.


For products NOT AVAILABLE in stock, the delivery time can vary between 4 and 60 days. The indicative delivery time of each product can be seen from its file. However, we remind you that this delivery time is indicative, and is not in real time. If you need to know exactly the availability of a product, you should consult it through the contact form on our website, the email or our contact number +34 722 29 87 20

Delivery time may vary due to manufacturing or import issues.

* The products indicated IN STOCK are available at the moment you are looking at them. However, since it is not stock in real time, there may be a small mismatch both in references that are indicated as stock and not because they have just been sold, and vice versa.

The approximate delivery times for those items IN STOCK, on working days are as follows:

  • Peninsula: 2-3 days
  • Balearic Islands: 2-10 days
  • Other areas: Consult

The days count from when the total amount is effective in our bank account.

NOTE: the delivery times indicated by BJAO INSTRUMENTS S.L. They are for guidance only, although our company will make every effort to respect these deadlines, their delay will not imply the cancellation of the order or any compensation.

When placing an order for various items with different delivery dates, the delivery time for the entire order must be understood as the longest of all the delivery times for each of the items.

BJAO INSTRUMENTS S.L. You can make multiple deliveries without any additional charge, although this is the exclusive responsibility of DH Material Medico.

If for urgent reasons you need a partial delivery of an order prior to the date of the complete order, do not hesitate to contact the customer service department. BJAO INSTRUMENTS S.L. reserves the right to request an additional transportation charge and/or cash on delivery in these cases.


Chilling plates are special devices that are produced on demand every time someone places an order to guarantee their quality and excellent performance. Therefore, it is important to take into account that in addition to the delivery time estimated by DHL on our website at the time of making your purchase, you must add a week of production. The foregoing also applies to other devices such as micromotors and digital insertion counters when there is no stock left. If you have any questions about it, please do not hesitate to contact us at our email or our WhatsApp +34 722 29 87 20.


You can place your orders by the following means:

On-line through our website, 24 hours.

By phone and WhatsApp at the number +34 722 29 87 20 from Monday to Friday during office hours.

By email to


The forms of payment accepted will be the following:

  • Credit and/or debit cards
  • PayPal
  • Transfer in advance

When placing the order by phone or by email, you will receive an order summary by email with the account number and the amount to be transferred. (Note that until the full payment is received to the current account of BJAO INSTRUMENT S.L. your order will not be managed).

Possible exchange and bank commissions are borne by the client.

NOTE: It is very important for transfers or deposits that in the SENDER or ORDER field, indicate the name of the final customer and in the SUBJECT you must indicate the order number, estimate number or invoice number.

Financing Pay later up to a maximum of 12 months

cash on delivery

Payment upon receipt of the merchandise. This option has a supplement of 2.5% of the amount of your purchase with a minimum of 2 euros + VAT.

BJAO INSTRUMENTS, S.L. reserves the right not to accept this form of payment for some orders. In this case, BJAO INSTRUMENTS, S.L. will contact you to offer you an alternative form of payment or you will be given the possibility of canceling the order without any penalty for the customer.


The purchase prices in force at the time the order is placed are those that appear on the screen, except for typographical errors. BJAO INSTRUMENTS, S.L. reserves the right to modify prices.

The installation or assembly of the products is not included in the price of the product.

The prices will indicate the Value Added Tax (VAT).

All prices are expressed in Euros (€) and are expressed without taxes.

In Spain, the Value Added Tax (VAT) will be applied with the exception of the Canary Islands, Ceuta and Melilla (in these territories, customs clearance expenses and import taxes will be borne by the client).

In the rest of the countries it will depend on the area, VAT and customs clearance expenses and import taxes will be borne by the client, if applicable.


The client will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation.

Once the period of fourteen (14) calendar days has ended, BJAO INSTRUMENTS, S.L. will not accept returns for withdrawal of purchases of Products.

The client will not have the right to withdraw in the cases established in the applicable regulations and, especially, with an illustrative and non-limiting nature, in the following cases: (I) Products made according to the client’s specifications, clearly personified or whose manufacturing parts have been ordered exclusively for the manufacture of the product; (II) For hygiene and health reasons, BJAO INSTRUMENTS, S.L. restricts returns of hygiene products, products likely to come into contact with the skin, food products and products that have been unsealed after delivery, therefore, their return will not be accepted; (III) Products that at the time of purchase show a delivery period other than “approximate delivery period of 24 to 48 hours”. In these cases it is understood that it is a product purchased on demand and BJAO INSTRUMENTS, S.L. reserves the right not to accept their return.

The procedure to exercise a return will begin with the client’s request by opening a transaction through the contact details of the Customer Service Department that appear on the website and sending it to BJAO INSTRUMENTS, S.L., the customer service department. will give you an answer within a maximum period of 48 hours from the receipt of the request, assigning return instructions if applicable.

Once the authorization has been received by the client, they can make their return within seven (7) days from the notification of withdrawal to BJAO INSTRUMENTS, S.L., sending us the product (indicating the assigned return number on the shipping package). ) to the following address: Calle Mallorca, 326, 08037 Barcelona.

BJAO INSTRUMENTS, S.L. will check the adequacy of the returned product in its warehouse, reserving the right not to make the refund if it detects that the purchased product is not received in perfect condition. Take special note that BJAO INSTRUMENTS, S.L. will verify the merchandise when it arrives at our facilities and that in no case is it responsible for possible damages caused by transport companies not contracted by BJAO INSTRUMENTS, S.L.

In the event that it is desired that BJAO INSTRUMENTS, S.L. manage a collection of the merchandise, you must: contact our customer service department, send us photographs of the material to be returned before and after packaging to verify that the material is in perfect condition before it is collected by the transport company . In these cases (and for goods up to 40 kg or 0.3 m3 in volume) BJAO INSTRUMENTS, S.L. The amount of €15 + VAT plus 1.5% of the amount of the merchandise will be deducted from the amount to be returned as full-risk insurance. For goods with more volume or greater weight, consult the return rates.

It is mandatory that you keep the original box of the merchandise during the withdrawal period. BJAO INSTRUMENTS, S.L. reserves the right not to accept the return without the original box of the product. However, if accepted, this will mean a decrease in the value of the product, which may become zero.

BJAO INSTRUMENTS, S.L. will manage the refund of the amount of the returned goods through the same payment system used by the client to purchase the products. The shipping costs to the customer of the abandoned products will be deducted from the return. Nor will any additional cost of shipping, or cash on delivery, or installation and start-up costs, if any, be returned. Payments will be made in EUROS.


The guarantee of the products sold by BJAO INSTRUMENTS, S.L. is provided and established by virtue of the regulations contained in current legislation, in particular, in the aforementioned R.D. 1/2007, article 114 and following, legal framework that aims to provide the consumer with different options to demand sanitation when the purchased good is not in accordance with the contract, giving him the option of demanding the repair or replacement of the good, unless one of these is impossible or disproportionate. When repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or termination of the contract.

In case of lack of conformity of the product, a period of two years is recognized for consumers and a period of one year for professionals and freelancers, from the moment of delivery so that the buyer can make their rights effective. However, only in the 6 months following the delivery will it be presumed that the lack of conformity already existed at the time of the same, corresponding to the buyer to prove that the good was non-conforming, in accordance with article 114 and following of the R.D. 1/2007. The consumer must inform BJAO INSTRUMENTS, S.L. of the lack of conformity within a period of two months from when he became aware of it.

After the first 6 months from the invoice date, the equipment for repair must be sent carriage paid by the customer. BJAO INSTRUMENTS, S.L., reserves the right to verify that the defect has been caused by a manufacturing fault or misuse. If the product is under warranty, BJAO INSTRUMENTS, S.L. will pay the customer the postage paid and the return to the customer will be the responsibility of BJAO INSTRUMENTS, S.L. If the product is not under warranty, the customer will have to pick up the product at the cost of transportation. Consumable parts such as batteries, cables, batteries, light bulbs, fuses, etc. They are not included in the guarantee together with accessories.

During the repair or review period, the company will not replace the product and will not imply any compensation.

BJAO INSTRUMENTS, S.L. reserves the right to carry out a verification of the origin of the problem. In the event of a defect caused by misuse, the repair will be billable.

To make use of the guarantee, it will be necessary to notify our after-sales service department in advance, not being accepted in our warehouses any merchandise that has not been previously authorized to be exchanged, returned or repaired.

The guarantee is addressed only to the holder (contractual party) that appears on the invoice and only the holder may demand it.

The guarantee will lose its value:

  • If any of the data on the same or on the proof of purchase are modified, altered or replaced.
  • If the guaranteed device itself is manipulated or repaired without the knowledge of the Technical Service.
  • If you don’t have an invoice.
  • In case of power surges or connection to an inappropriate voltage.

For warranty extension, consult BJAO INSTRUMENTS, S.L.


The cancellation of an order processed by the client, in the manufacturing or import process will entail covering all expenses such as transport, customs expenses, etc.

BJAO INSTRUMENTS, S.L. reserves the right of admission and cancellation of any order, being able to return the amount paid by the client and being exempt from any other obligation.


In accordance with Organic Law 15/1999 (LOPD) of December 13 and with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that your data will be incorporated into our file (Customers), which has been notified in the General Data Protection Registry, in order to allow existing commercial procedures and/or the sending of advertising and offers for our products, provided that you do not express your opposition.

We remind you that you can exercise your rights of access, rectification, opposition or cancellation to the processing of your personal data with a written communication providing a copy of your identification document and contacting BJAO INSTRUMENTS, S.L.


The medical devices purchased will only be used by qualified and properly trained professionals, depending on the product in question. The products must be used under the conditions and according to the purposes provided by their manufacturer. BJAO INSTRUMENTS, S.L. declines all responsibility that may derive from non-compliance with this point.


The sales carried out are subject to Spanish legislation. In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals that will hear the matter will be the Courts of the judicial district of Barcelona (Barcelona).